I assume all bookstores of comparable size are organized roughly the same way.
There was a store manager, assistant manager, two 2nd assistants, 3-4 full-time
employees, and a handful of part-time staff. The store manager spent most of
the time checking payroll, making schedules, reviewing orders, and general
bureaucratic things. She didn't spent too much time on the floor and worked a
pretty standard 8-4 schedule. The assistant manager was basically in charge of
tracking the inventory and also managed to avoid customers and keep a fixed
schedule.
The two 2nd assistants, which included me, did most of employee supervision and
customer resolution. We also were the ones responsible for closing
the store which
involved counting down money and making sure everything was put back in order.
It was basically what I did at Electronics
Boutique/Waldensoftware only bigger. Each of us 2nd assistants were
also responsible for one section of the store. The assistant manager handled
most of the inventory but we were each given one section to manage. It ended up
being two for me, computer books and something called "remainders".
Remainder books were a mix of dusty old hardcovers, overstock, and books by
discount publishers. Basically it was the clearance section. Go to any Borders
or Barnes & Nobles today and you'll see this mess towards the front of the
store. I suppose it was better than working in a shoe store but was still
painfully dull. About once a month I'd have to go through a catalog of remainder books and place orders.
It was something of a balancing act because there were restrictions on what you could order.
If you wanted remainder books that would fly off the shelf you'd
also have to order ones that would collect dust for a while. Want 20 copies of
Tom Clancy's "Executive Orders"?
Guess what, you have to buy 40 copies of "It Takes a
Village" to get them.
Another part of the job was packing and returning books that didn't sell. This
was common for hardcovers when the paperback edition was on the way. During my
brief tenure at Super Crown there was a UPS strike. Business had to go on so we
resorted to using third-rate carriers often with unlabeled white trucks. One of
these carriers came to pick-up a few boxes of returns one afternoon. The
exchange went something like:
Truck Dude: Yeah I'm here to pick-up boxes or something.
Me: Yeah these over here, they're kinda heavy.
Truck Dude: Whatever. Say, do you know where some lighting store is? We
have some stuff for them.
Me: Sorry.
Truck Dude: That's cool.
[Throws our boxes onto pile, sound of glass breaking]
Truck Dude: Later.
Me: ...